Privacy Policy

We collect information in three ways.

Information you give us:

• Name, phone number, and email address when you submit our contact form
• Suburb, service requested, urgency, and message details entered on the contact form
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data, including page views, time on page, and scroll depth
• Device information, including browser, operating system, IP address, and screen resolution
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid advertisement

We use the information we collect for specific, limited purposes.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, including tax records and licence reporting

We only share data with the following parties, each of which plays a specific role in running this website and our business.

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network. See Cloudflare's privacy policy at cloudflare.com/privacypolicy.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States. See Google's privacy policy at policies.google.com/privacy.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead management system: receives and stores contact form submissions so our team can respond to your enquiry.

We do not sell your personal information to any third party.

Cookies are small text files stored on your device when you visit a website. This site uses cookies for analytics and tag management, which help us understand how visitors use the site and improve it over time. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers provide instructions for managing or disabling cookies in their help or settings menu.

We retain different types of data for different periods, based on legal and operational requirements.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics default settings, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights regarding your personal information.

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first. If the matter is unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable measures to protect your personal information, including secured website infrastructure via Cloudflare, HTTPS encryption on this website, and access controls on our lead management system. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

We may update this Privacy Policy from time to time. Any updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your data, get in touch using the details below.

• Business: Electrician Point Frederick
• Operating under: a fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4063 3477
• Website: electricianpointfrederick.com.au